Terms & Conditions - myfinverify.com

1. Acceptance of Terms

By accessing or using FinVerify (the “Service”), you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree, do not use the Service. These Terms govern your use of the App and any services or products offered through it, including both the credit assessment tools for customers and the micro‑finance management platform for Finance Owners.

2. Eligibility

Customers – you must be at least 18 years old and capable of forming a binding contract under Indian law. You must provide accurate, current and complete information during registration and update such information as required. You represent that you are not barred from receiving services under the laws of India.
Finance Owners – you must be a duly authorised representative of a micro‑finance institution or business, licensed or registered under applicable laws, and capable of entering into binding agreements. You must provide accurate business details and maintain current records. You represent that your use of the Service complies with all regulatory requirements applicable to micro‑finance institutions.

3. Description of Service

FinVerify provides a suite of solutions tailored to different user groups:

Credit Assessment & Verification (Customers) – we facilitate creditworthiness assessment, store documents, and help connect customers with micro‑finance institutions. FinVerify does not grant loans or credit; it acts as a facilitator to help lenders evaluate your eligibility.
Micro‑Finance Management Platform (Finance Owners) – we provide software tools that allow Finance Owners to manage their loan portfolios and office operations. Features include onboarding customers, storing customer documentation, recording disbursements, tracking repayment schedules, maintaining ledgers, generating statements, and collaborating with other Finance Owners to detect potential fraud. All office data is encrypted, tokenised and accessible only by the Finance Owner; FinVerify staff cannot view underlying loan or customer ledger data. The Service does not provide funding or credit decisions on behalf of Finance Owners.

4. Account Registration and Security

Registration – to access certain features you must register and create an account. Customers register with personal details. Finance Owners register on behalf of their business and must provide evidence of authorisation (such as registration documents, PAN, etc.). You agree to maintain the confidentiality of your login credentials and are responsible for all activities that occur under your account.
Security – you must notify us immediately of any unauthorised use or security breaches. We reserve the right to suspend or terminate accounts that are inactive, inaccurate, fraudulent or in violation of these Terms.

5. Authorization and Consent

Customers – you authorise FinVerify to collect, use, verify and share your personal and financial information, including Aadhaar and KYC documents, for the purposes described in the Privacy Policy. You give explicit consent for us to store your loan data that you have taken from participating micro‑finance institutions on your Aadhaar number. You authorise us to share verification results with banks, NBFCs, insurers and credit bureaus to facilitate financial services and compliance with legal requirements. You agree that any information you provide is true, complete and up to date. Misrepresentation or false information may result in account suspension or legal action.
Finance Owners – you authorise FinVerify to collect and process your office data, customer ledgers and transaction records for the sole purpose of providing the micro‑finance management platform. You consent to our use of aggregated and anonymised analytics to help detect duplicate borrowers across different Finance Owners. You confirm that you have obtained all necessary consents from your customers to store their data with FinVerify. You acknowledge that FinVerify cannot view your raw office data and will not share it with third parties, except as required by law or with your explicit instruction.

6. User Obligations and Conduct

You agree to use the Service only for lawful purposes and in accordance with these Terms. Without limitation you will not:

Provide false or misleading information, impersonate another person, or misrepresent your affiliation.
Violate or attempt to violate the security of the Service, including unauthorised access, probing, or scanning.
Use the Service to engage in fraud, money‑laundering, terrorist financing, or other unlawful activities.
Transmit viruses, malware, or any code of a destructive nature.
Copy, modify, reverse engineer, distribute, sell or lease any part of our Service without our consent.
Finance Owners – misuse other owners’ data. You may only view anonymised or hashed data for the purpose of fraud detection and must not attempt to re‑identify or share another owner’s data. You are responsible for ensuring that the data you upload is accurate and that you have the right to process it.

You agree to comply with applicable laws, including RBI KYC/AML guidelines, Prevention of Money Laundering Act (PMLA), DPDP Act, Information Technology Act, and all relevant notifications.

7. Fees and Payments

Access to the basic Service may be free for customers. Certain premium features of the micro‑finance management platform (such as advanced analytics or extended storage) may require payment by Finance Owners pursuant to a separate subscription agreement. Any fees will be disclosed prior to purchase and are non‑refundable except as required by law.

8. Intellectual Property Rights

All content, trademarks, logos, service marks, and software related to the Service are owned by FinVerify or its licensors. Unauthorised use is prohibited. You are granted a limited, non‑exclusive, non‑transferable licence to access and use the Service for your own lawful purposes. Finance Owners may not sublicense or commercially exploit the software except as expressly permitted in writing.

9. Third‑Party Services and Content

The Service may include links to or integrations with third‑party websites, products or services. We do not endorse and are not responsible for such external content. Your use of third‑party services is subject to their terms and privacy policies. Finance Owners may integrate our platform with their own accounting or biometric systems at their discretion; such integrations must comply with these Terms and applicable law.

10. Disclaimers

The Service is provided on an “as is” and “as available” basis without warranties of any kind, express or implied. We do not guarantee that your financial applications will be approved or that the Service will meet your specific requirements. We implement robust security measures but cannot guarantee that transmissions will always be secure or free from errors or interruptions. Finance Owners remain solely responsible for their lending decisions, compliance with applicable laws and the accuracy of data they upload. FinVerify does not provide legal, tax, accounting or financial advice.

11. Limitation of Liability

To the maximum extent permitted by law, FinVerify and its affiliates, directors, employees and agents will not be liable for indirect, incidental, special, consequential or punitive damages arising out of your use of or inability to use the Service. Our total liability, if any, for any claims under these Terms is limited to the amount you paid (if any) to use the Service in the twelve months preceding the event giving rise to the liability.

12. Indemnification

You agree to defend, indemnify and hold harmless FinVerify and its affiliates from any claims, damages, liabilities, costs and expenses arising from your use of the Service, your violation of these Terms or your infringement of any rights. Finance Owners agree to indemnify us against any claims brought by their customers arising out of inaccurate data entry or unlawful use of the Service.

13. Governing Law and Jurisdiction

These Terms are governed by the laws of India without regard to its conflict of laws principles. Any disputes shall be subject to exclusive jurisdiction of the courts located in Bengaluru, Karnataka. The parties shall first attempt to resolve disputes amicably through negotiation or mediation.

14. Termination

We may suspend or terminate your access to the Service at any time, with or without notice, for conduct that we believe violates these Terms or applicable law. Upon termination your right to use the Service will immediately cease. Provisions relating to intellectual property, confidentiality, indemnity, limitations of liability and governing law will survive termination. You may discontinue use of the Service at any time by deleting the App and closing your account, subject to our retention obligations.